General Terms and Conditions for the rental of the holiday apartments of Steinershausen.OG

As of October 2026. This is a translation for your convenience; the German version is legally binding.

1. Scope

1.1. These terms apply to contracts for the rental of holiday apartments for accommodation and to all further services provided by the landlord to the guest.

1.2. The contracting parties are Steinershausen.OG, Mandorfer Straße 23, 4541 Adlwang, Austria, FN 611035g, VAT ID ATU79857102 (the "landlord"), and the person making the booking (the "guest").

1.3. Deviating agreements only apply if they have been expressly agreed in writing (email is sufficient).

2. Conclusion of contract and deposit

2.1. The contract is concluded when the landlord confirms the booking (by email, letter, the booking system or a booking portal).

2.2. The landlord may request a deposit of 30% of the total price when the contract is concluded.

2.3. If the deposit is not received on time, the landlord may withdraw from the contract after setting a reasonable grace period.

2.4. Under § 18 (1) no. 10 of the Austrian Distance and Off-Premises Contracts Act (FAGG), there is no statutory 14-day right of withdrawal for accommodation contracts for a specific date. The cancellation terms in section 5 apply.

3. Prices, tourist tax and payment

3.1. All prices are final prices per accommodation for the booked period, including statutory VAT.

3.2. The municipal tourist tax is not included in the price unless expressly stated. It is charged additionally per person and night.

3.3. The remaining balance is due no later than 14 days before arrival by bank transfer, or in cash on arrival, without deduction.

4. Arrival and departure

4.1. The apartment is available from 5 pm on the day of arrival.

4.2. On the day of departure, the apartment must be vacated and properly handed over by 10 am.

4.3. In the event of late departure, the landlord may charge the resulting costs.

5. Cancellation by the guest

Cancellations must be made in writing (by email). The date of receipt by the landlord is decisive. Unless otherwise agreed, the following cancellation fees apply:

• up to 30 days before arrival: free of charge
• 29 to 14 days before arrival: 50% of the total price
• 13 to 7 days before arrival: 70% of the total price
• from 6 days before arrival, in case of no-show or early departure: 90% of the total price

For bookings via portals such as Booking.com or Airbnb, the cancellation terms shown there apply. We recommend taking out travel cancellation insurance.

6. Withdrawal by the landlord

6.1. If a free cancellation period has been agreed, the landlord may also withdraw within this period if there are other enquiries and the guest does not waive their cancellation right when asked.

6.2. The landlord may withdraw from the contract for good cause, e.g. force majeure, false information given when booking, or if proper operation or safety is endangered.

7. Guest obligations and house rules

7.1. The guest shall treat the apartment and its inventory with care.

7.2. The house rules form part of the contract (including quiet hours from 10 pm to 6 am, no smoking indoors, no parties, waste separation).

7.3. In the event of serious or repeated breaches of the house rules, the landlord may terminate the contract without notice. In this case the guest must pay the agreed price; the landlord will deduct any expenses saved through the early departure or income from re-letting.

8. Liability and damages

8.1. The guest is liable for damage to the accommodation, building and inventory culpably caused by the guest, fellow travellers or visitors.

8.2. Damage must be reported to the landlord immediately. Seriously damaged or unusable items will be charged at replacement value.

8.3. The landlord is only liable for items brought in, valuables and parked vehicles in cases of intent or gross negligence, as far as permitted by law.

9. Pets

Pets are only permitted by prior written arrangement and with the landlord's express consent. If pets are brought without permission, admission may be refused or a special cleaning fee charged.

10. Data protection

The processing of personal data is governed by the privacy policy at www.steinershausen.com.

11. Final provisions

11.1. Amendments or additions must be made in writing (email is sufficient).

11.2. Austrian law applies, excluding the UN Convention on Contracts for the International Sale of Goods. For consumers, this choice of law applies only insofar as it does not deprive them of the mandatory protection of the law of their country of residence.

11.3. Place of performance is the location of the booked accommodation (Adlwang or Wolfern). Place of jurisdiction is the competent court in Steyr; for consumers, the statutory places of jurisdiction under § 14 of the Austrian Consumer Protection Act apply.

11.4. Should any provision be invalid, the remaining provisions remain valid.